– We accept payments by credit card (VISA and MasterCard) or cash on site.

– For the deposit, an online payment link will be sent by email.

To validate your reservation, it is necessary to pay 50% of the total amount of the service. Payment can be made either by credit card via the payment link sent by email, or in cash on site. Please note that no reservation will be confirmed without payment of a deposit. If canceled up to 48 hours before the confirmed time, the deposit will be fully refunded. However, after this period, the deposit will not be refunded in the event of cancellation.

Certainly, you are invited to freely enjoy our swimming pool and relaxation area before your reservation. We offer our guests access to a heated indoor swimming pool. We recommend that you arrive at the spa reception 15 to 30 minutes before your scheduled treatment time to take advantage of this additional relaxation time.

We provide each guest with towels, flip flops and a bathrobe. In the changing rooms you will also find lockers equipped with electronic locks that open and close with a bracelet to secure your personal belongings, we recommend that you leave your watches and jewelry in your locker. After each treatment, you have access to individual shower cabins.Top of form

You just need to bring a hairbrush, a swimsuit and your positive energy. For your comfort.

In order to respect the peace and privacy of our customers, cameras and smartphones are not not allowed in the spa. They must remain in the locker rooms, stored safely in your personal locker.

Our hammams offer the possibility of enjoying family treatments. Children aged 12 and over are welcome and can also book treatments from our different offers. However, for safety reasons related to the intense heat, children under 12 years old are unfortunately not allowed in the spa

You will find the price of our services as well as the description of our treatments on our website in the ‘Care’ section: www.yemayamarrakech.com

We are used to welcoming and caring for pregnant women in our spa. However, we do not recommend overly intensive treatments such as hammam (high heat) and body scrub (intense friction). When booking, it is advisable to request special care for pregnant women.

Please inform us of any allergies or health concerns when making your spa reservation. We will adapt our treatments to guarantee your comfort and well-being. Our team is here to meet your specific needs. Do not hesitate to contact us for any questions or special requests.

Due to the high number of requests, our reservations team strives to respond quickly. Requests including upcoming appointments will be processed as a priority. For last minute reservations, please contact us directly by telephone on +212 524 “333 313.

Yes, we sell gift vouchers for our spa. You can buy them on our website: www.yemayamarrakech /gift voucher. You can also purchase them directly at our spa reception.

We use perfumes based on essential oils of orange blossom, Oriental, green tea, mint delight and oud which will be available in our store for sale soon.

Yes, very soon room fragrances, massage oils, and candles as well as other items will be available in our store and online on our website.